Privacy Policy

Last updated 09/08/2010.

Snailwhale LLP is committed to protecting your personal information and we want our services to be safe environments for everyone. This page answers some important questions about how we can collect, use and protect your personal details. We may have to amend this policy at any time so you should check this page from time to time to ensure you are happy with any changes.

The term "We" or "Us" refers to Snailwhale LLP. "DeployCMS" is a trademark and trading name of Snailwhale LLP. The term "you" refers to the user or viewer of our website.

What we collect

In order to provide you with our full range of services we may collect the following details:

• Name, Job title, information about your employer
• Contact information, including address, telephone number and email address
• Demographic information such as postcode, preferences and interest
• Other information relevant to customer surveys and/or offers

In case of paid for services we provide, we require credit card payment details. We do NOT store these details and they are handled directly by our payment provider "Sage Pay". You can find out more about their data policy here.

What we do with information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide our services or online content and to deal with your requests and enquiries;
• Internal record keeping;
• We may use the information to improve our products and services;
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail;
• To customise the website according to your interests;
• To use IP addresses to identify the location of users, to block disruptive use and to establish the number of visits from different countries

When will we contact you

We may need to contact you:

• In relation to any service, activity or online content you have signed up for in order to ensure that we can deliver the services to you;
• Where you have opted to receive further correspondence;
• In relation to any contribution you have submitted to the website;
• For marketing purposes where you have specifically agreed to this

Sharing of information

We will keep all of your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Protection Officer

If you have any questions about our privacy policy or if you would like to request some the information we hold about you under the Data Protection Act 1998 (a small administration fee will be payable), then please write to us at: